Privacy Policy

Man with Van Notting Hill Privacy Policy

This Privacy Policy explains how Man with Van Notting Hill collects, uses, stores and protects personal data of its customers and prospective customers in the Notting Hill area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers, prospective customers and website users of Man with Van Notting Hill in the Notting Hill area and any nearby areas where our services are offered. It covers personal data collected when you contact us, request a quote, make a booking, use our removal and transport services, or interact with us in any way.

Data Controller

For the purposes of data protection law, Man with Van Notting Hill is the data controller in relation to the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details, such as your name, title, billing address, collection and delivery addresses, and general location information relevant to your move.

Communication details and records, including any information you choose to provide when you contact us by phone, via online forms, or through any other communication channel, such as details about your removal needs, access information and special instructions.

Booking and service data, including dates and times of bookings, service preferences, inventory summaries, vehicle allocation, job notes and any related logistical information.

Payment-related data, such as payment confirmations, amounts, dates and methods of payment. We do not store full payment card details; where card details are used, they are processed by secure payment processors.

Technical and usage data, which may include information about how you use our website or online tools, such as pages visited, time and date of access, device and browser information, and similar analytics data, collected through cookies or similar technologies where applicable.

How We Use Your Personal Data and Lawful Bases

We process your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding legal bases are as follows:

To provide quotes and respond to enquiries: We use your contact and enquiry details to provide information about our services, issue quotations, and respond to your questions. The lawful basis for this is our legitimate interest in responding to potential customers and, where you request a quote in preparation for using our services, taking steps at your request prior to entering into a contract.

To perform and manage our contract with you: When you book a service, we process your personal data to confirm and manage your booking, plan and carry out your move, communicate with you about timings and any changes, and handle payments. The lawful basis for this processing is the performance of a contract with you.

To manage our business and improve services: We may use service and usage data to monitor performance, allocate resources, improve efficiency, train staff and enhance our services. The lawful basis for this is our legitimate interest in operating and improving our business in a way that is proportionate and respects your privacy.

To maintain records and comply with legal obligations: We keep certain records for accounting, tax, regulatory and insurance purposes. The lawful basis is compliance with legal obligations and our legitimate interests in keeping appropriate business records.

To send service-related communications: We may contact you with important information relating to your booking or our services, such as confirmations, reminders or changes. The lawful basis is performance of a contract and our legitimate interest in ensuring you receive essential information.

To handle complaints and disputes: We may process relevant personal data to investigate and respond to complaints or legal claims. The lawful basis is our legitimate interests in defending and enforcing our legal rights and, where relevant, compliance with legal obligations.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements.

Customer and booking records are generally retained for a period that enables us to deal with any queries, complaints or legal claims that may arise after the completion of services. Financial and transactional records are kept for the period required by applicable tax and accounting laws.

Where data is no longer required for the purposes for which it was collected and no longer needs to be kept to meet legal or business needs, it will be securely deleted, anonymised or otherwise removed from our systems.

Sharing Your Personal Data and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors: We may engage third-party service providers to support the operation of our business and the delivery of our services. These may include vehicle and logistics partners, IT and hosting providers, payment processors, administrative support providers, and analytics or software suppliers. These third parties act as data processors and only process your personal data in accordance with our instructions and for specified purposes. They are required to implement appropriate technical and organisational measures to protect your data.

Professional advisers and authorities: We may share personal data with professional advisers such as accountants, auditors, insurers and legal advisers, where necessary for the performance of their services, as well as with regulatory or governmental authorities where required by law.

Business transfers: In the event of a business sale, reorganisation or transfer of some or all of our operations, personal data may be transferred as part of that transaction, subject to appropriate safeguards and continuity of protection.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using countries with an adequacy decision or entering into contracts that include standard data protection clauses approved by relevant authorities.

How We Protect Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes, using secure systems and storage methods, and maintaining procedures to address any suspected data breaches. While we strive to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure.

Your Data Protection Rights

Under applicable data protection laws, including the UK General Data Protection Regulation, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to:

Access your personal data and obtain a copy of the information we hold about you, together with certain details about how we process it.

Request correction of any inaccurate or incomplete personal data we hold about you to ensure it is accurate and up to date.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where the data is no longer needed for the purposes for which it was collected and there is no legal requirement for retention.

Object to processing of your personal data where we rely on legitimate interests as our lawful basis and your particular circumstances give you grounds to object.

Request restriction of processing of your personal data so that it is stored but not actively used, in certain situations, for example while we assess a request to rectify data or an objection.

Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine-readable format, where the processing is based on consent or on a contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the communication method you used when booking our services. We may need to verify your identity before responding to your request. We aim to respond within the timescales required by law and will inform you if we need additional information or more time to respond.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are not satisfied with how we handle your personal data. However, we encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be posted in the latest version of this Privacy Policy, which will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.



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What Our Customers Say

Excellent on Google
4.9 (61)
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The team provided an amazing experience with their prompt responses and supportive staff. Their tracking and updates were very helpful.

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I was impressed by the movers' speed and attention to detail in wrapping and packing my furniture carefully.

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This was our second booking with Notting Hill Man and Van Company, and, once again, the experience was fantastic. The crew was punctual, friendly, and extremely helpful. Absolutely worth the cost.

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Amazing experience with Man with Van Notting Hill--efficient and courteous removal experts. Would definitely recommend!

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Couldn't have asked for a better moving experience - Removal Van Notting Hill was fantastic.

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Right on time, the movers worked rapidly and carefully. All crew members were polite and handled everything with respect. What stood out most was that none of the furniture incurred any damage.

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The team at Man with Van Notting Hill ensured that our family move was prepared and executed perfectly for a trouble-free experience.

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Absolutely amazing service! The movers worked really hard and were extremely mindful not to mark any walls while moving furniture. Everything I've unpacked so far is just as it was before.

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Wonderful movers! So friendly and professional, took care with all my items and the whole day ran smoothly with their helpful updates and easy booking.

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Great team, excellent service! They were professional, accommodating, and made the moving process very easy. Would recommend and use again.

Contact us


Company name: Man with Van Notting Hill
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 22 Notting Hill Gate
Postal code: W11 3JE
City: London
Country: United Kingdom
Latitude: 51.5097230 Longitude: -0.1938400
E-mail: [email protected]
Web:
Description: Treat yourself to our satisfactory man with van removal services in Notting Hill, W10. People can’t stop talking about us. Call now!