Terms and Conditions

Man with Van Notting Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Notting Hill provides removal, transport and associated services within the United Kingdom. By making a booking, using our services, or allowing our staff or vehicles access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company who requests or uses our services, whether on their own behalf or on behalf of another party.

We, Us, Our means Man with Van Notting Hill and any contractors acting on our behalf.

Services means any removal, man and van, transport, delivery, loading, unloading, packing, or associated services provided by us.

Goods means any items, belongings, furniture, equipment, or materials which we are asked to move, handle, transport or store in connection with the services.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including collection, transportation and delivery of goods. The precise scope of each job, including addresses, dates, times, vehicle sizes, and any additional services such as packing, must be agreed at the time of booking.

Any description of services, including estimates of timing or capacity, is for guidance only and does not form a guarantee unless expressly confirmed in writing as a binding commitment.

3. Booking Process

3.1 All services must be booked in advance. Bookings may be made by the customer through our accepted communication channels. A booking is not confirmed until we have acknowledged and accepted it and, where applicable, received any required deposit.

3.2 The customer must provide accurate and complete information at the time of booking, including:

Full collection and delivery addresses.

Details of property access, such as floor level, stair or lift access, parking restrictions, or access limitations.

An honest and reasonable estimate of the volume, nature and weight of the goods to be moved.

Details of any fragile, valuable, or unusual items.

3.3 We rely on the information provided by the customer. If the information is incomplete or inaccurate, we reserve the right to adjust the quoted price, alter the services, or cancel the booking with any applicable charges as set out in these Terms and Conditions.

3.4 Bookings are subject to the availability of staff and vehicles. We reserve the right to decline any booking at our discretion, without the obligation to provide a reason.

4. Quotations and Pricing

4.1 Any quotation provided is based on the information supplied by the customer and is valid for a specified period from the date given, unless stated otherwise. Prices may be calculated by time, distance, volume, or a combination of these factors.

4.2 The quotation will specify what is included. Unless explicitly stated, prices will not include packing materials, disassembly or reassembly of furniture, storage, disposal of items, or specialist handling of unusually heavy, valuable or delicate goods.

4.3 Additional charges may apply where:

The job takes longer than expected due to factors not disclosed at the time of booking, such as restricted access, waiting times, or additional items.

There are delays outside our control, including waiting for keys, parking issues, or delays caused by third parties.

Additional services are requested on the day of the move.

4.4 All prices are quoted in pounds sterling (GBP) and are exclusive of any applicable taxes unless stated otherwise.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on or before completion of the services.

5.2 We accept the forms of payment we notify to you at the time of booking. Any payment must be made in cleared funds. Where payment is not received as required, we may withhold or suspend services, or retain goods until full payment has been made.

5.3 For hourly rate bookings, the chargeable time will commence from the agreed arrival time or the time our staff arrive at the collection address, whichever is earlier, and will continue until completion of the job, including any travel where this has been agreed as chargeable.

5.4 For fixed price jobs, the price will be based on the agreed specifications. Any significant variation to the job on the day may result in additional charges at our standard rates.

6. Cancellations and Amendments

6.1 If the customer wishes to cancel or amend a booking, they must notify us as soon as possible. The effective date and time of cancellation will be when we acknowledge receipt of the customer’s request.

6.2 We may apply cancellation charges as follows, unless otherwise stated in writing:

Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded at our discretion.

Cancellation between 24 and 48 hours before the scheduled start time: we may retain all or part of the deposit or charge up to 50 percent of the estimated job value.

Cancellation less than 24 hours before the scheduled start time or on the day of the move: we may charge up to 100 percent of the estimated job value.

6.3 If the customer wishes to change the date, time, or details of the booking, we will use reasonable efforts to accommodate the change, subject to availability. Changes may result in amended pricing or additional charges.

6.4 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, our liability will be limited to refunding any pre-paid amounts for services not provided, and we will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The customer is responsible for:

Ensuring that adequate parking is available for our vehicles at both collection and delivery addresses, and for complying with any local parking regulations.

Obtaining any necessary permits or permissions for loading and unloading.

Ensuring that the premises are safe and accessible for our staff and vehicles.

7.2 The customer must ensure that all goods are properly packed, secured and ready for transport unless packing services have been specifically agreed. Fragile or valuable items should be clearly marked and brought to the attention of our staff.

7.3 The customer or an authorised representative should be present at both the collection and delivery addresses to direct our staff and to check the goods being loaded and unloaded. Where no representative is present, we shall not be liable for any loss or damage arising from the absence of guidance or supervision.

8. Goods Not Accepted for Transport

8.1 Unless otherwise agreed in writing, we do not accept and will not be liable for the transport of:

Flammable, explosive, corrosive or otherwise hazardous materials.

Illegal goods or items obtained unlawfully.

Perishable goods requiring temperature control.

Animals, plants or live organisms.

Cash, jewellery, watches, precious metals, important documents, or items of exceptional value.

8.2 If such items are transported without our knowledge or consent, we will have no liability for loss or damage and the customer may be liable for any resulting costs, damages, or legal consequences.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste regulations. We do not act as a general waste carrier unless specifically agreed as a separate, compliant service.

9.2 We will not remove or dispose of household or commercial waste, rubble, chemicals, or other controlled waste unless this has been agreed in advance and arranged in compliance with relevant legislation. Additional charges will apply for any authorised waste removal service.

9.3 The customer must not request, and we will not knowingly undertake, any unlawful disposal or fly-tipping of items. Where we reasonably believe that the customer is requesting an illegal disposal, we will refuse the request and may cancel the job without refund.

9.4 Any items left with us for disposal will be treated as waste authorised for removal by the customer, who confirms they have the right to dispose of such items.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill when providing our services. Our liability for loss of or damage to goods while in our care will, to the fullest extent permitted by law, be limited as set out in this clause.

10.2 We are not liable for:

Loss or damage arising from inherent defects, weaknesses or pre-existing damage in the goods.

Loss or damage resulting from inadequate packing by the customer.

Loss or damage caused by wear and tear, gradual deterioration, vermin, or atmospheric or climatic conditions.

Indirect or consequential losses, including loss of income, profit, business or opportunity.

10.3 Our total liability for any claim in respect of loss of or damage to goods, or for any other loss arising from the services, shall not exceed a reasonable replacement value of the item or items affected, subject to any overall limit we notify to you at the time of booking.

10.4 If the customer wishes to arrange additional insurance cover for goods in transit, this is the responsibility of the customer. We recommend that the customer checks their existing household or business insurance policies for relevant cover.

11. Claims and Time Limits

11.1 The customer must inspect the goods as soon as reasonably possible after delivery. Any visible loss or damage should be noted at the time of delivery where practical.

11.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of the date of the services. We may require evidence of loss or damage, including photographs and proof of value.

11.3 Failure to notify us of a claim within the stated time may affect our ability to investigate and may result in the claim being rejected, unless the customer can demonstrate that it was not reasonably possible to notify us earlier.

12. Delays and Force Majeure

12.1 We will use reasonable efforts to adhere to agreed dates and times, but timing is not guaranteed. We are not liable for delays caused by factors beyond our control, including but not limited to traffic conditions, road closures, weather, accidents, mechanical failure, or actions of third parties.

12.2 If a delay arises that materially affects the performance of the services, we will inform the customer as soon as reasonably practicable and agree a suitable alternative arrangement where possible.

13. Access, Health and Safety

13.1 We reserve the right to refuse to carry out any work which, in our reasonable opinion, would put our staff, customers, the public or property at risk of harm. This includes unsafe access routes, structurally unsound premises, or the handling of excessively heavy items without proper equipment.

13.2 The customer must inform us of any health and safety risks at the premises and co-operate with any reasonable instructions given by our staff relating to safety.

14. Termination

14.1 We may terminate or suspend the provision of services immediately if:

The customer fails to pay any amount due.

The customer behaves in an abusive, threatening, or otherwise unacceptable manner towards our staff.

We reasonably suspect fraudulent or unlawful activity.

14.2 In the event of termination due to customer breach, we may retain any amounts already paid and may charge for any additional losses or costs incurred.

15. Data Protection and Privacy

15.1 We will collect and process personal data provided by the customer for the purpose of managing bookings, providing services, and administering our business.

15.2 We will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. We will not sell or share personal data with third parties except where required for the performance of the services, legal compliance, or with the customer’s consent.

16. General Provisions

16.1 These Terms and Conditions constitute the entire agreement between the customer and us in relation to the services, and supersede any prior understandings or representations, whether written or oral.

16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.

16.4 The customer may not assign or transfer their rights or obligations under these Terms and Conditions without our prior written consent.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking or using our services, the customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.